Frequently Asked Questions
Find answers to the most common questions about our home services.
Pricing is driven by a few factors, namely floor plan (how many bedrooms, how many bathrooms), square footage, physical state/condition of the property when we arrive, labor hours required, and any additional services requested.
We understand that schedules can change. Just let us know at least 24 hours in advance, and we’ll be happy to reschedule your appointment. Cancellations inside 24 hours are assessed a cancellation fee of 50% of the booking total.
The duration depends on the size and condition of your home, as well as the specific services requested. We can provide you with an estimated time frame after evaluating your cleaning requirements.
All our teams are fully insured. This means you are protected in case of any accidental damages or injuries that may occur during the cleaning process.
Yes. Our customers are welcoming us into their homes and we take that responsibility very seriously. All our cleaners undergo thorough background and reference checks prior to joining our team.
We accept VISA, Mastercard, American Express, and Discover.
Yes, and we offer all our recurring customers discounts. We offer weekly, bi-weekly, and monthly plans. For each of our services you can select and schedule recurring appointments and save instantly.
Our email service reminders include a Reschedule and/or Cancel button which allows you to instantly reschedule or cancel your booking with one click. Or simply call us or email us and we’ll update your booking.
We offer a 100% satisfaction guarantee backed by a FREE re-clean of any missed areas within 24 hours of initial cleaning. If you’re not satisfied, please contact us and we’ll make it right.
Yes! We love all furry friends and strive to make their home as clean and comfortable as possible.
Nope! We provide all our own supplies. However, if there are special equipment or products you’d prefer the team use, we’re always happy to so long as they are provided.
We kindly ask that all pets are either supervised by owners if owner is home while we clean, or crated/sequestered away from cleaners if owners are not home. We love pets (obviously 🙂 ) but appreciate your understanding out of consideration for both our teams’ and your pet’s comfort.
Not a problem – our cleaners are trained to handle keys and access codes responsibly.
For recurring customers, no. For one-time deep and move-out cleans, while you do not need to remain on the premises the entire time the team cleans, we do require owners be home at the time we’re finished to do a thorough walk-through and ensure everything meets (or exceeds!) expectations.
We’re headquartered in Kapolei, HI and serve the whole island of Oahu. We plan to expand to the other islands in the near future.
We offer standard cleaning, deep cleaning, and move-in/move-out cleaning. For details on what each of these cleans include, feel free to head to our Services page (link). We’re always happy to tailor a cleaning to meet your specific needs.
Nope. Generally our teams prefer to have owners home for the first time we visit so as to point out specific areas/details, but it isn’t required.
1. Ready to book now? Simply head to our Book Now page – it only takes 60 seconds 🙂 Select the service you want for personalized pricing and schedule an appointment in real-time based on our actual availability (yes, it’s mobile-friendly!) 2. Not quite ready to book and want to request a quote? Feel free to do so on the top of our home page. 3. Prefer old school? Reach us via call or text anytime at 808-900-4497. Mahalo.
What our customers say
Read the latest Google Reviews from our customers
"Chad and his team have done several projects for me, big and small. They’ve always been great to work with, professional service, detailed, and great personalities on the job site, pricing and invoicing have also been upfront with no surprises. Highly recommended!!!"
"Chad and his team have done several projects for me, big and small. They’ve always been great to work with, professional service, detailed, and great personalities on the job site, pricing and invoicing have also been upfront with no surprises. Highly recommended!!!"
"Chad and his team have done several projects for me, big and small. They’ve always been great to work with, professional service, detailed, and great personalities on the job site, pricing and invoicing have also been upfront with no surprises. Highly recommended!!!"
"Chad and his team have done several projects for me, big and small. They’ve always been great to work with, professional service, detailed, and great personalities on the job site, pricing and invoicing have also been upfront with no surprises. Highly recommended!!!"
"Chad and his team have done several projects for me, big and small. They’ve always been great to work with, professional service, detailed, and great personalities on the job site, pricing and invoicing have also been upfront with no surprises. Highly recommended!!!"
"Chad and his team have done several projects for me, big and small. They’ve always been great to work with, professional service, detailed, and great personalities on the job site, pricing and invoicing have also been upfront with no surprises. Highly recommended!!!"